Colorado University Athletics
We Care
The We Care Customer Service Pledge is our promise to fans and donors for what they should expect in every customer service interaction with the CU Athletics Department. We truly value every person who supports our program and want to ensure they are treated like family. We will create this culture by focusing more on how we operate and treat people, not just what we do. The basis of our pledge is built around two primary pillars: Relationships and Communication.
We are here to serve, we are here to care. The core of all exemplary service is the relationships that are built through each and every customer interaction. Through consistent positive experiences, trust is built and expectations are exceeded. We will accomplish this through focusing on the following Relationship core values:
- Be Kind, Polite and Professional ? treat our customers like the family that they are
- Empathy ? listen well and understand the customers point of view on the situation
- Proactively Anticipate Needs ? understand the issues and concerns and look to solve the problem before it arises
Knowledge is only power when it is shared, so when in doubt over communicate. Our role is to make your experience with CU Athletics an exciting and rewarding one. To make this happen, it is important to keep fans properly informed about all facets of their relationship with us. Whether that is through phone calls, e-mails, social media or in-person, we need to deliver the information that they need so that they feel comfortable with the situation. Good communication will be achieved through the following Communication core values:
- Accurate ? up to date and correct information
- Timely ? return phone calls and e-mails the same business day, or the next business day if after hours.
- Consistent ? same level of service and information in all interactions
- Transparent ? share information we know and be honest in all that we do
For more information, please contact:
Ticket Office - 303.492.8337 or cutix@colorado.edu
Buff Club - 303-492-2200 or buffclub@colorado.edu